FAQs

We ship worldwide with the exception of a few countries due to shipping restrictions or logistical challenges. These include: Ukraine, Belarus, Ecuador, Cuba, Iran, Syria, North Korea, and Afghanistan.

We provide international shipping for a flat fee of US$9.90 regardless of your country of residence. Free shipping is available for orders above US$80 (limited time).

Our items are only picked and printed once you’ve made your order, so it can sometimes take upwards of 6 business days to produce and ship them out.

Thereafter, your order will take an additional 3-18 business days to reach you depending on your location. Please refer to these estimated shipping times below:

USA: 5-7 days
UK & EU: 3-10 days
Singapore: 10-14 days
Rest of the world: up to 18 days

Import duties and taxes depend on where your order is shipped and your delivery country.

• USA: Shipped from within the USA (no import duties or taxes).
• Canada & Mexico: Shipped from within the USA. Import duties and taxes may apply.
• UK: Shipped from within the UK (no import duties or taxes).
• EU: Shipped from Latvia/Spain (no import duties or taxes).
• All other destinations: Shipped from Latvia/Spain. Import duties and taxes may apply.

If your order is subject to import duties, taxes, or customs fees, these are the responsibility of the customer and are not included in the purchase price.

Customs rules can change, so please check your country's latest import requirements before placing your order. The information above is provided as a general guide only.

As of the time of writing, here is the import duties and taxes information for some common locations:

Singapore: No GST applies if the total purchase value is below SG$400.

You will receive two emails once you’ve placed an order on our store. The first email will confirm your order and provide the details of the items you have purchased. The second email will inform you when your order is shipped.

Unfortunately, we're unable to offer returns or exchanges as our items are made-to-order. Please double check that you've selected the correct size, style, and color before placing your order.

We'll also send you an email with the details of your order shortly after it has been made. If anything looks incorrect, please reach out to us as soon as possible and we'll do our best to make any necessary changes.

So sorry about that! Please email us at hello(at)thoughtworthy.co within 30 days of receiving your items, including a photo of the item and your Order ID. We'll do our best to sort it out!

Please use the contact form, or email us at hello(at)thoughtworthy.co!