FREQUENTLY ASKED QUESTIONS

Shipping

Yes we do! We ship to all countries except Crimea, Cuba, Iran, Syria and North Korea.

FREE international shipping is provided for all orders above USD$120.

Orders below USD$120 will have the following shipping fees:
Within the US: USD$4.99
International: USD$6.99

Upon order confirmation, your items will be dispatched within 7 business days. However, during periods where we experience higher volume of orders, we may require a little more time.

Thereafter, you can expect your delivery within the following time frames:
USA:  5 to 8 business days
Singapore:  10 to 20 business days
Others:  10 to 20 business days

We know you’re chomping at the bit to get your hands on your orders, but good things are worth the wait! Our products are not mass manufactured, but individually printed at our partner facilities after you have placed an order, which is why they may take a couple of weeks to arrive at your doorstep.

We only have tracking for some parcels at the moment. If your order comes with a tracking number, you’ll be able to find them in the shipping notification email in your inbox.

Our products are shipped from our partner facility in the US (and in some rare occasions, the EU).

Please note that some countries charge customs and import duties. As the customer, you are liable for any additional customs taxes and payment necessary to receive your package. As customs policies and import duties vary widely from country to country, we strongly advise you to contact your local customs office for current charges before making your order.

For Singaporean customers:
There will be no customs taxes and duty fees if the value of purchased items including shipping fee is less than or equal to S$400.

For US customers:
There will be no customs taxes and duty fees.

Orders

We accept payments via Visa, MasterCard, American Express, other major credit cards, as well as PayPal. All payments on the website are secure and facilitated by industry-leading payment gateways, PayPal and Stripe.

All prices listed are in USD.

For every order, we will send two e-mails. One e-mail will show you the order details and confirm that the order has been placed, and the second e-mail will tell you when your order has been shipped.

As all our items are only printed on demand at our partner facilities, we can only make a change if we are a day or more away from printing. Once the order has been printed, we would not be able to make any changes nor provide any refunds.

If you need to change the details on your order such as size or color, please contact us through our contact form with your order number ASAP, and we will make the necessary changes if it’s still an available course of action.

Returns & Exchanges

All our products are individually printed on demand, so unfortunately we can only make exchanges for products that were misprinted, damaged or defective. Therefore, please refer to our sizing charts and choose the correct size when purchasing.

If you have an issue with the items you’ve received, please reach out to us through our contact form within 14 days after the estimated delivery date, and we’ll do our best to help.

Oh no! We’re so sorry! Please contact us through our contact form with a photo of the item in question, together with your order number and we’ll take care of it!